Returns
Returns & Refunds Policy
At Music Boxing Machines, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our returns and refunds policy below.
30-Day Return Guarantee
You have 30 days from the date of delivery to return your item(s) for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.
How to Initiate a Return
To start a return, please contact us at sales@musicboxingmachines.co.uk with your order number and details of the item(s) you wish to return. We will guide you through the returns process and provide you with a return authorization and instructions.
Return Shipping
- If the return is due to a fault or damage on our part, we will cover the cost of return shipping.
- If you are returning the item for any other reason (such as a change of mind), you will be responsible for the return shipping costs.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 10 business days. Please note that shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange an item for a different model or color, please specify your request when contacting us. Exchanges are subject to stock availability.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once they have been opened or used. These include:
- Any used or damaged boxing gloves
- Custom or personalized items
- Items purchased during final sales
Contact Us
If you have any questions about our returns policy, feel free to reach out to us at sales@musicboxingmachines.co.uk, and we’ll be happy to assist you.